Our Policies

Please communicate schedule changes directly to your tutor. For all questions regarding company policy, payments, or pricing, please contact our main office.

Tutoring Agreement Form is available here.

We offer both in-person and virtual tutoring at both our Green Lake and Columbia City offices. All in-person staff have shown proof of complete COVID vaccination. Masks are optional and welcomed. Please mask according to your comfort level. If you prefer your tutor be masked, just let us know.

Tutoring Policies and Pricing

  • Late policy

  • 48 Hour cancellation policy

  • Workshop cancellation policy

  • Snow days (travel advisories, weather emergencies, etc.)

  • Payment

  • Pricing

Policies Overview

If a student may be late, please alert your tutor directly. Tardiness past 15 minutes from the start of session time will result in forfeiting the rest of the session and a late cancellation charge. This includes online sessions.

Late Policy

48 Hour Cancellation Policy

We kindly request that schedule changes or cancellations be made at least 48 hours in advance of a scheduled session. No shows, reschedules, or cancellations within 48 hours of the session start time will result in a late cancellation charge of 75% of the hourly fee. This includes online sessions. Exceptions will be made for sessions missed due to sudden illness or family emergency. Illness should be communicated no later than the morning of the scheduled session.

These policies are in place to protect a tutor’s time, as it is very difficult to fill last-minute slots. Please note, if cancellations become frequent, reserved, weekly tutoring time may be forfeited.

Exceptions to our 48-hour cancellation policy will be made in the event of illness or family emergency. If your student stays home sick from school, please notify your tutor that morning to cancel, reschedule, or arrange an online tutoring session. In the event of a family emergency, please let us know as soon as possible.

We ask that you communicate directly with your tutor about scheduling.

If your tutor must stay at home due to sickness/emergency, our main office will work with your tutor to contact you about available options, including an online session, a substitute tutor for your subject, or a rescheduled session.

Sickness/Emergency

Our tutors schedule independently from the schools. If your school cancels, please do not assume that tutoring is cancelled. Contact your tutor directly to determine if you could both travel safely to your meeting. If travel to an in-person meeting is unsafe, tutors may be available to meet virtually.

Exceptions to our 48-hour cancellation policy will be made in the case of emergencies, such as inclement weather. However, please notify your tutor of a cancellation by the morning of a session to avoid a late cancellation fee.

Snow Days (travel advisories, weather emergencies, etc.)

You will receive an invoice through email at the beginning of each month. Before starting tutoring, we will request an email to use for billing purposes. Tutors confirm sessions once they are complete, then, an invoice is generated and sent via email. A record of all sessions, charges, and payments is saved in our online client portal.

We accept ACH, credit card, and check. Secure online payments are made through Stripe and GoCardless. To save an online payment method for future use, login and add or edit payment details.

If you would like to pay by check, please mail one to our office atLiddane Tutoring409 NE 70th St, Seattle, WA 98115.

Payment is due upon receipt of the invoice. If payment is not received by 30 days after the invoice date, late fees are incurred.

We do not offer split invoices with online payments; partial payments may be made by check.

If you have any questions regarding your bill or payment please contact our main office: info@liddanetutoring.com

Payment

Our mission is to reach every learner, regardless of socioeconomic status. Though our prices are competitive with other tutoring agencies in the area, we also offer a sliding scale so that all students have access to our services. In order to live out our mission, we offer scholarships for a number of students. For further information, please contact us about getting started.

Pricing